Beachsun Holidays Terms and Booking Conditions
1. Conditions of Booking
Beachsun Holidays is a trading name of Air Benidorm Ltd a registered company fully bonded and licensed by the Civil Aviation Authority under A.T.O.L. 6679
All bookings accepted by Air Benidorm trading as Beachsun Holidays (hereinafter called 'Beachsun Holidays') from the person making the booking on behalf of all persons named in the party (hereinafter called 'the Client) is subject to these terms and conditions.
Any contract is made on these terms and conditions and is subject to English Law and exclusive jurisdiction.
2. Booking Procedure
All holidays and offers, however advertised, are subject to availability. Clients should telephone our offices to ascertain availability, unless this is accessible through our website on-line booking system.
At the time of booking the appropriate deposit/full balance must be paid. Any booking between Beachsun Holidays and the Client is valid, and a contract made between both parties, only after the appropriate deposit of £80 per person or the full balance is paid. A Confirmation/Invoice will then be issued which then acts as the contract between Beachsun Holidays and the Client. In cases where a lower deposit is taken the remainder is due in the event of cancellation and will automatically be collected in this instance from the card provided at time of booking. Where scheduled flights have been reserved on behalf of the Client, the Client will be required to pay for the flights in full regardless of the departure date and in addition to any deposit/balance payment. Note should be taken that these fares are fully non-refundable.
3. Payment Terms
The balance of the holiday cost shown on the Confirmation/Invoice must be paid in full not later than 9 weeks before the date of departure. No reminder will be sent and unless alternative arrangements have been made this will automatically be collected from the card provided at time of booking along with any relevant card charges. If the booking is made 9 weeks or less before the departure date the full amount of the cost of the holiday is due immediately. Please note that where payments are made by credit card a charge may be levied towards the cost of merchant charges incurred by Beachsun Holidays, see Confirmation Invoice for details. Such a charge would not apply to payments by debit card, cheque or cash. Please note that although Beachsun Holidays does not charge for the use of debit cards many scheduled airlines do and any charges will be passed onto the Client. If the balance is not received 9 weeks before departure then Beachsun Holidays reserves the right to treat the booking as cancelled and levy cancellation charges as detailed in paragraph 6.
4. Holiday Prices, What's included and Price Guarantees
Normally holiday prices are calculated many months in advance of the relevant holiday season and are related to particular costs prevailing at that time, especially in respect of accommodation and flights. Beachsun Holidays policy on prices and any guarantee we may make in respect of such is detailed on any relevant price list or holiday information leaflet, or as subsequently amended in any advertising or promotional material issued by Beachsun Holidays. Details of what is included in our holiday prices are also given on any relevant price list or holiday information leaflet.
Beachsun Holidays reserves the right to increase or decrease prices at any time, but this will not affect prices of holidays already booked, subject to any guarantee or partial guarantee in force at the time of booking the holiday. Once booked, however, the Client's holiday price may change if the client amends the holiday booking (see paragraph 5).
5. Client's Amendment of Booking
If the Client wants to amend the booking once it has been confirmed - for example, amend the date of departure, holiday duration, airport of departure, and/or destination, accommodation or names of those travelling in the Client's party, Beachsun Holidays will do its utmost to assist. We charge an amendment fee of £30 per booking (minimum) if the amendment is accepted. Please note if travelling on a scheduled airline that all charges imposed by the airline will be passed on to the Client together with an our amendment fee detailed above.
Any amendment must firstly be advised by telephone to Beachsun Holidays, at which time any amendment fee will be advised to the Client, who must agree to accept the fee before the amendment will be made.
Where an amendment affects the holiday price, the price of the holiday will be recalculated, including any amendment fee, and a new Confirmation/Invoice issued.
Where the Client wishes to amend the booking within 9 weeks of departure date, this will normally be treated as a cancellation and subject to the cancellation charges as detailed in paragraph 6 below.
The cancellation of one or more persons from a booking, but not the total persons is treated as a part cancellation and cancellation charges will apply to those persons being cancelled. Any increase in the price per person for the remaining persons in the booking payable as a result of part cancellation is not a cancellation charge and not generally covered by holiday insurance, whether or not the reason for the persons who did cancel from the original booking is covered under the terms of insurance. Clients must also note that where substitution of persons on a booking is accepted, with or without amendment fee, insurance cover is not transferable and the substitute persons must take insurance cover for themselves.
In Resort - where Clients wish to change their holiday details after arrival e.g. change accommodation, we will do out utmost to assist, subject to availability and payment of appropriate additional costs. Please note, however, that such changes may incur cancellation charges against the original accommodation as well as additional charges for the new accommodation.
6. Client's Cancellation of Booking
Any cancellation of booking, either in part or full, once the booking has been confirmed (see paragraph 2), must be notified in writing by the Client. The following scale of charges, payable by the client is applied to all cancellations:
Period before departure
More than 63 days - Loss of Deposit
57-63 days 25%*
43-56 days 50%*
29-42 days 60%*
15-28 days 80%*
(*or deposit if greater)
0-14 days 100%
Departure date or after 100%.
Where Clients are travelling on a scheduled airline the charge to cancel the flight is 100% regardless of departure date. The rest of the cancellation charge is calculated on the remaining holiday cost (exclusive of any insurance premium) using the above scale of charges. The Client may be able to recover the majority of these costs if the reason for cancellation falls within the terms of the Client's travel insurance. Beachsun holidays strongly recommend the comprehensive travel insurance cover it has negotiated for its Clients please ask for details. Any insurance premiums are non-refundable.
7. Holiday Flights and Accommodation
All holiday flights and accommodation booked are reserved exclusively for the persons named by the Client and shown on our Confirmation/Invoice, including those substituted or added by agreed amendment of the booking. No other person may use these flights or accommodation without the written permission of Beachsun Holidays or it's authorised representatives. Assignment, subletting and sharing are prohibited and in many circumstances are illegal.
8. Holiday Insurance
As a condition of booking all persons named on the Confirmation/Invoice, including those substituted or added by agreed amendment of the booking, must take out our recommended holiday insurance, or arrange a policy themselves providing equal or greater cover. Clients are respectfully advised that some travel cover offered 'free' through credit card agencies may not provide the comprehensive cover the Client requires, especially in respect of medical cover and emergency repatriation. A summary of the main cover we offer is detailed in our price lists and on our website and an insurance booklet will be sent to the Client on taking our recommended insurance. As cover relating to cancellation commences from the date of issue of the Confirmation/Invoice and deposit/premium receipt, subsequent cancellation of insurance and refund of premiums is not possible except where any insurance policy provides for an inspection period - check the Insurance booklet for details.
9. Passports, Visas, Driving Licenses and Health Requirements
A valid passport is essential when travelling abroad. A full passport is required to all destinations. Application forms are available from most Post Offices. It is the Clients responsibility to ensure any Visa required is obtained. Holders of non-British passports should pay particular attention to the regulations of the country being visited before booking. Normally a full and valid British driving licence is adequate for car hire in our holiday destinations. Clients (in particular non-British citizens) should always check with their doctor as to which inoculations are advisable or necessary before travel. Equally, persons with health problems who feel that their condition may be aggravated, or their health suffer as a result of travelling, should consult their doctor first and if necessary obtain a medical certificate to confirm they are fit to travel, in order to satisfy airlines or insurance companies if required to do so. Pregnant women especially should seek the advice of their doctor. Airline regulations only permit travel for women up to a certain number of week's pregnancy, dependent upon the airline concerned. Please advice us prior to booking and we will check with the relevant airline. All Clients are responsible for the provision of necessary valid documents for their travel abroad and health requirements.
10. Client's Responsibility on Holiday
When travelling abroad all persons should be aware that they are visiting another country whose customs and laws may differ from ours. Equally they should be aware of their responsibility to others, whether holidaymakers or locals, and accordingly behave in a reasonable manner. Beachsun Holidays reserves the right in its absolute discretion to decline to accept or retain a person as a client or terminate without further notice the holiday arrangements of any customer whose behaviour is such that is likely, in our opinion, or that of an airline pilot, accommodation owner or manager, or other person in authority, to cause distress, damage, danger or annoyance to other customers, employees, any third party or property. Under such circumstances if a person is prevented from travelling, or their holiday curtailed, Beachsun Holidays responsibility for the holiday ceases. Full cancellation charges will apply and Beachsun Holidays will be under no obligation whatsoever for any refund, compensation or costs such persons may incur. Any damages to accommodation caused by negligence of the Client or members of his/her party or their guests and any stay beyond the stated time or by additional persons for whom permission has not been granted by Beachsun Holidays, will be charged to the Client, in resort, by the representative or agent of Beachsun Holidays, or direct to the Client. Failure to pay any such charges may result in legal action against the Client.
11. Change of Holiday by Beachsun Holidays
As arrangements for holidays may be made many months in advance of the relevant holiday season, some changes may be necessary and we reserve the right to make these at any time.
Minor changes - most changes are minor in nature, such as changes to departure times. Flight details will be advised on the Confirmation/Invoice. These are normally for guidance only. Beachsun Holidays reserves the right to amend any flight details or substitute any airline or aircraft as necessary at any time, subject to the provision that it will not change the timings by more than 12 hours (see major changes). Similarly, in the unlikely event that Beachsun Holidays is unable to provide the accommodation as booked, we reserve the right to substitute alternative accommodation of a similar or higher standard. Where accommodation is not officially classified, similar standard accommodation will be deemed to be that which is the same price as the substituted accommodation. Where significant, we will advise the Client of minor changes, either before they book or after booking, always provided that Beachsun Holidays has itself received notification of such changes. Cancellation of the holiday by the Client would be subject to normal cancellation charges should a minor change occur.
Major Changes - these involve a change of UK airports, a change in time of departure or return by more than 12 hours (but NOT for reason of flight delays incurred to the scheduled time of departure as given on travel documents) or the offer of substitute accommodation of lower standard (see 'Minor Changes' for definition of 'similar standard'). If a major change becomes necessary, we will inform the Client as soon as is reasonably possible if there is time before departure and offer the choice of accepting the alternative arrangements together with any refund of cost difference or cancelling the holiday and receiving a prompt and full refund of all monies paid at the time of cancellation.
12. Cancellation of Holiday by Beachsun Holidays
Cancellation by Beachsun Holidays may be necessary in exceptional circumstances and we reserve the right in our absolute discretion to cancel any holiday. In this event the Client will be offered an alternative holiday of comparable standard, if available, or a prompt and full refund of all monies paid to date. Beachsun Holidays shall not be liable for any loss, damage or expense and shall not be obliged to make any refund, in the event of change or cancellation caused by force majeure circumstances including (without limitation) war or threat of war, riots, terrorist activity, civil strife, strikes or other industrial action, natural disasters, fire, technical problems with transportation, airport closures, quarantine, epidemics, adverse weather conditions, government action or other events beyond the control of Beachsun Holidays
The Client's attention is drawn to our recommended holiday insurance, which may provide cover for some or all of the above circumstances.
13. Conditions of Carriage
When the client travels with a land, air or sea carrier their Conditions of Carriage and Conditions of Contract apply, some of which limit or exclude liability. These conditions are often the subject of international agreements between countries, including a treaty known as the Warsaw Convention in respect of airline flights, and copies of the Conditions applicable to a particular holiday journey may be made available for inspection at the office of the carrier.
14. Flight Delays
There are occasions, completely beyond the control of Beachsun Holidays, when flight delays occur. Our recommended holiday insurance provides cover for long flight delays.
15. Beachsun Holidays Responsibility
Beachsun Holidays have taken all reasonable steps to ensure that any component part of a holiday our customer's book with us is supplied to a reasonable standard. We have taken all reasonable steps to ensure that any airlines, agents, suppliers or other companies or persons used by Beachsun Holidays to provide service to our customers are reputable, maintain reasonable standards and conform to the laws of the country in which they are operating. All bookings are subject to any terms, conditions and limitations of liability imposed by such organizations as shall provide services to Beachsun Holidays and its Clients.
16. Complaints
In the unlikely event that the Client wishes to complain about any aspect of the service provided by Beachsun Holidays, or problems arise whilst on holiday, the Client should in the first instance report the problem to the hotel/overseas agent in order to try and resolve the matter on the spot. If contact cannot be made or the matter is not resolved then the Client should contact our UK office from resort and we will make contact on behalf of the Client. If the Client still feels that the matter has not been resolved satisfactorily then the Client should submit their complaint upon return home, in writing, within 28 days of return to the UK. Please note that if problems are not reported in resort Beachsun Holidays cannot accept any complaint upon the Client’s return to the UK.
17. Consumer Information
Air Benidorm Company Registration No. 5304753,
Registered Office:
Grenville House, 4 Grenville Avenue
Broxbourne, Herts
EN10 7DH.
Tel : 0871 855 1089 / Fax : 01920 483889
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